1. Risk & Property
  • Risk in the terms purchased to Buyer's acceptance of the invoice. Property in the terms shall be passed to Buyer upon receipt of full payment by us.
2. Cancellation
  • Buyer is deemed to have accepted the items upon issue of this invoice.
  • Orders placed for same day delivery and/ or next day delivery cannot be cancelled after the order has been confirmed. Orders placed for delivery day after next or longer can be cancelled subject to the payment of a 80% Cancellation Charge that such cancellation request is made in writing and fax to us at 27892224 at least 1 business day before the original requested delivery date.
  • Custom orders, functions, venue decorations cannot be cancelled under any circumstances unless otherwise agreed in writing at the time the order is placed.
3. Claims
  • Any claims regarding damaged or defective goods must be made either on the date of purchase or on the date of delivery.
  • Due to seasonal availability, weather condition and other factors beyond our control, not all products shown on our website, catalogue or shop display are available at all time. Substitution of flowers in similar value and style may be applied. You will be advised at the time of ordering about the substitution of main flowers. Substitution of accompanying flowers may be applied without notification but will be of comparable value and colour.
  • As flowers are natural products, colours and scales may vary from that shown in our website, catalogue or shop display. However, we will make every effort to maintain the colour scheme, size and shape of the flower arrangements.
4. Delivery
  • Morning deliveries will be made between 10:00am to 1:00pm and afternoon deliveries between 2:00pm to 5:30pm. A surcharge will be made if you wish to arrange delivery within a narrower time-period or at a specific time.
  • Deliveries to residential addresses will be usually made from 2:00pm to 5:30pm unless otherwise specified. Please provide us with the contact telephone number of the recipients so we can contact him/ her in case of incomplete or incorrect delivery details.
  • Delivery to hospitals will be usually made in the early evenings, but if you would like to arrange a delivery other than this time, please let us know.
  • Deliveries to outlying islands will be accepted on a case by case basis. You are welcome to call our colleagues at 27892225 for inquiry.
5. Delivery Charge
  • Express delivery refers to same day delivery or delivery at specific hours. Express delivery service will be subjected to a surcharge of $150 for delivery.
  • We reserve the right to impose an additional delivery charge for re-delivery arrangement and if we have to make additional attempts due to incorrect or incomplete delivery particulars.
  • For delivery charges, please click here.
6. Extent of duty
  • In case of products provided by Buyers, all risk of damage or loss during storage, process or transit shall be Buyer's.
  • Flowers are very fragile. Proper care of flowers will ensure longer vase life.
7. Exclusion of Liability
  • We shall not be liable for any additional expenses nor for damage to property or injury to persons on Buyer's premises arising from delivery or use of the items purchased, however caused.
8. Ordering
  • Orders placed online, by email or fax must be confirmed by our colleagues by phone, email or fax before such orders are accepted. Please give us at least 1 day for order processing. For same day or urgent orders, please call us by phone at 27892225 to confirm the order during our opening hours.
9. Payment
  • Payment can be made in person, online, by cheque or via bank deposit. Crossed cheque should be sent to Rm 1905, SOLO, 83 Bedford Rd, Tai Kok Tsui, KLN payable to "Cuico Florist Limited"
  • You can deposit to our bank accounts and fax a copy of the deposit Slip to us at least 1 business day prior to the delivery date.
  • Full payment shall be paid upon confirmation of order. Delivery will be made only after payment is received.
10. Rights
  • Cuico Florist reserved the right to amend or withdraw any terms and conditions or terminates the offer any time without prior notice; in case of any disputes, the decision of Cuico Florist Ltd. shall remain final.
Thank You!